FAQ
Frequently asked questions
Answers to common questions. Cannot find yours? Write to us.
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General
The online calculator gives a price range based on home size and addresses. The final price is given in writing after a free survey; you will not be charged more than the quote you approve.
The survey is free. Our expert inspects your goods at your address or by video call, noting floors, lifts, parking and special items.
If you wish, we arrange transit insurance on the value you declare; the policy is sent before moving day. Our company also has carrier liability insurance.
Yes. The economy package includes box support; our crew still wraps fragile items and furniture. With full packing we pack everything.
Because of rental cycles, month ends, month starts and weekends are busy and a peak surcharge applies. Mid-month weekday moves are cheaper.
A 2-bedroom home is usually moved locally in one day: packing and loading take 4-5 hours, assembly 2-3 hours. Intercity moves add travel time.
A small deposit is taken when you approve the quote; the rest is paid on delivery by cash, card or bank transfer. All services are invoiced.
You can cancel or change the date free of charge up to 72 hours before the move via your tracking page or by phone.
We check your goods together on delivery. Any damage is recorded and repaired or compensated under the insurance and contract.
Home Removals
Yes. We disconnect the washing machine and dishwasher, secure them for transport and reconnect them in the new home (extra service).
Carry valuables and documents yourself, empty and defrost the fridge a day before, and tell your building management about parking at the new address.
Intercity Moving
Your goods travel with others going the same way; it is cheaper but delivery may shift by a few days. A dedicated vehicle carries only your goods.
Yes. Your tracking page shows the moving stages and notes from our crew on the road.
Office Relocation
Yes. We plan most office moves to start on Friday evening and finish on Sunday evening.