FAQ
Frequently asked questions
Answers to common questions. Cannot find yours? Write to us.
No question matches your search.
General
Yes. Our team brings all products, microfibre cloths and professional equipment. If you want a specific product used, add it to your booking note.
No. We can work with a key handover or via the building concierge. We call you at the start and at the end.
All team members are registered and insured, background-checked and trained for at least 40 hours. We also carry liability insurance.
The online price is final for the details you provide. Only if the situation differs significantly (e.g. size) does the team update the price — and only with your approval.
Free of charge up to 24 hours before your booking, via the booking tracking page or by phone.
After the service, by cash, card or bank transfer. Business customers receive an invoice.
Report any unsatisfactory area within 24 hours and we will re-clean it free of charge.
Not at all. Our products are pet friendly; just mention your pet in the booking form.
Home Cleaning
About 4 hours for a 2-bedroom flat with a team of two, depending on rooms and condition.
Not in the standard clean; add them as extras in the calculator.
Office Cleaning
Yes — early mornings, evenings and weekends.
Yes, weekly or daily with a dedicated team and monthly invoicing.
Post-Construction Cleaning
No. Packaging, tape and small non-rubble waste is collected and taken out.
After all trades have finished and paint and silicone have dried — usually 24-48 hours after the last job.
Sofa Cleaning
4-6 hours depending on the fabric and ventilation.
Most do, but some old set-in stains (ink, paint) may not fully disappear. The team will tell you beforehand.