Terms of Service

These terms govern the relationship between temizlikçi ("zevo temizlik", "the Company") and customers requesting cleaning services via https://web.zevo.dev/temizlik/ or by phone ("the Customer"). By creating a booking the Customer accepts these terms.

1. Bookings

• Online requests become final once confirmed by the Company by phone or e-mail.
• Time windows indicate the team's arrival window; the Customer is informed in advance of any delay.
• The Customer must provide correct address, access and parking information.

2. Price

• Online prices are based on the information provided by the Customer.
• If the situation at the address differs significantly, the team states the new price before starting; the price changes only with the Customer's approval, otherwise the service is cancelled free of charge.
• Regular cleaning discounts apply for at least two services at the selected frequency.

3. Cancellation

• Cancellations or changes more than 24 hours before the booking are free of charge.
• For later cancellations, or if the team cannot work on arrival, a travel fee may be charged.

4. Payment

Unless agreed otherwise, payment is made after the service by cash, card or bank transfer.

5. Damage and liability

• Our staff are insured; damages caused by staff fault are covered by our liability insurance.
• Damage must be reported with photos at the end of the service or within 24 hours.
• Valuables, cash, jewellery and fragile antiques must be put away before the service.
• The Company is not liable for worn, faulty or previously damaged surfaces; the team warns in advance.

6. Satisfaction guarantee

If the Customer reports areas found unsatisfactory within 24 hours, they are re-cleaned free of charge within the agreed scope.

7. Pets and children

Pets must be mentioned when booking and preferably kept in a separate room. Staff are not responsible for their care.

8. Disputes

Please contact [email protected] first. Consumer arbitration committees and consumer courts in Türkiye are competent within the limits set by law.

Last updated: 28 October 2026